GBG's GreenID service experienced a major disruption affecting DVS Medicare Card and DVS Australian Passport verification services from 2:49AM to 6:26AM AEST on April 17, 2026. The 3.5-hour outage prevented users from accessing these document verification services. The incident was resolved and all affected services were restored.
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This incident has been resolved.
Start Date and Time
17 April 2026 — 2:49AM AEST
End Date and Time
17 April 2026 — 6:26AM AEST
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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