Outage in GBG
Service Incident for - GreenID - DVS - Medicare Card, DVS - Australian Passport, DVS - Medicare Card
Resolved MajorIncident Report
Summary AI Generated
GBG's GreenID service experienced a major disruption affecting DVS Medicare Card and DVS Australian Passport verification services from 2:49AM to 6:26AM AEST on April 17, 2026. The 3.5-hour outage prevented users from accessing these document verification services. The incident was resolved and all affected services were restored.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 04/16/2026 11:16PM
This incident has been resolved.
Start Date and Time
17 April 2026 — 2:49AM AEST
End Date and Time
17 April 2026 — 6:26AM AEST
INVESTIGATING
about 8 hours ago - at 04/16/2026 07:46PM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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