Outage in GBG
Service Incident for - GreenID - GreenID Biometric / Scan - NT Driver Licence
Minor
May 20, 2026 - Started about 19 hours ago
Official incident page
Official incident page
Incident Report
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Components affected
GBG GreenID Biometric / ScanTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 11 hours ago - at 05/21/2026 06:42AM
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.
Incident Start Time: 20/05/2026 16:00 AEST
Next Update: 22/05/2026 09:00 AEST
INVESTIGATING
about 18 hours ago - at 05/20/2026 11:40PM
Please note - this degradation of service only affects scanned Northern Territory Drivers Licences.
Incident Start Time: 20/05/2026 16:00 AEST
Next Update: 21/05/2026 17:00 AEST
INVESTIGATING
about 19 hours ago - at 05/20/2026 11:34PM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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