Outage in GBG
Service Incident for - GreenID - illion data sources
Resolved MajorIncident Report
Summary AI Generated
GBG's GreenID service experienced a major service disruption lasting 9.8 hours, affecting multiple data sources including ASIC Personal Name Search, illion Australian and NZ Credit Headers, Australian Tenancy File, Data Co-Op Database, FCS directories, NZTA NZ Drivers Licence, and TINZ Tenancy Information. The incident prevented users from accessing these verification and data lookup services, impacting business operations. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG illion Australian Credit Header GBG FCS illion Data Sources GBG illion NZ Credit Header GBG NZTA NZ Drivers Licence GBG FCS Public Number Directory GBG Australian Tenancy File GBG FCS NAD File GBG TINZ - Tenancy Information (NZ) GBG ASIC Personal Name Search GBG Data Co-Op DatabaseTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/16/2026 10:36PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 16/05/2026 21:25 AEST
Incident Resolution Time: 17/05/2026 23:25 AEST
INVESTIGATING
5 days ago - at 05/16/2026 04:34PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 05/16/2026 12:54PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 05/16/2026 12:46PM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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