Outage in GBG
Service Incident for ID3global - Canada Credit Bureau (FINTRAC) (0409)
Resolved MajorIncident Report
Summary AI Generated
GBG's ID3global Canada Credit Bureau (FINTRAC) service experienced a major disruption that prevented users from accessing the service for 1.3 hours on April 12, 2026. The incident began at 08:30 BST and was resolved at 08:46 BST, with service fully restored. The company is conducting a root cause analysis to prevent future occurrences.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG Canada Credit Bureau (FINTRAC) (0409)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/12/2026 08:46AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 12/04/2026 08:30 BST
Incident Resolution Time: 12/04/2026 08:46 BST
IDENTIFIED
2 days ago - at 04/12/2026 07:30AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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