Outage in GBG
Supplier Service Incident for - GBG ID3global - UK Credit Header (0154/0155)
Resolved MajorIncident Report
Summary AI Generated
GBG's supplier experienced a service disruption that prevented customers from using the UK Credit Header service (0154/0155) for 38 minutes on April 12, 2026. The outage affected customers' ability to access the credit header functionality, potentially impacting their business operations. Service was fully restored and GBG committed to investigating the root cause with their supplier.
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Components affected
GBG UK Credit Header (0154/0155)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/12/2026 04:30PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 12/04/2026 08:30 BST
Incident Resolution Time: 12/04/2026 16:44 BST
INVESTIGATING
2 days ago - at 04/12/2026 03:53PM
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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