Outage in GBG
Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID)
Resolved MinorIncident Report
Summary AI Generated
GBG experienced a service disruption affecting their Australian data verification services, including both single match government ID verification and dual match verification across all sources. The incident impacted the data verification component for approximately 2.5 hours before service was fully restored, with the team working to determine the root cause and implement remediation measures.
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/07/2026 11:49PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 07/05/2026 23:11 AEST
Incident Resolution Time: 07/05/2026 23:51 AEST
INVESTIGATING
7 days ago - at 05/07/2026 09:24PM
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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