Outage in GBG
Supplier Service Incident for - GBG Cloudcheck - Australian Centrelink
Resolved MinorIncident Report
Summary AI Generated
GBG experienced a supplier-related service disruption affecting their Cloudcheck Australian Centrelink service starting at approximately 09:00 AEST on May 11, 2026. The outage prevented customers from using the service and lasted for 22.8 hours. Service was fully restored on May 12, 2026, with GBG working with their supplier throughout the incident to resolve the issue.
Since approximately 09:00 AEST, our supplier is experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/11/2026 11:47PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 12/05/2026 09:58 AEST
Incident Resolution Time: 12/05/2026 09:25 AEST
INVESTIGATING
3 days ago - at 05/11/2026 09:29PM
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.
Incident Start Time: 11/05/2026 09:00 AEST
Next Update: 12/05/2026 13:00 AEST
INVESTIGATING
4 days ago - at 05/11/2026 12:59AM
Since approximately 09:00 AEST, our supplier is experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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