Outage in GBG
Supplier Service Incident for - GreenID - DVS - Centrelink Concession Card
Resolved MinorIncident Report
Summary AI Generated
GBG experienced a 23-hour service disruption starting at approximately 09:00 AEST on May 11, 2026, caused by their supplier having technical issues. The incident affected the DVS - Centrelink Concession Card service, preventing customers from using this verification functionality. Service was fully restored on May 12, 2026, with GBG working alongside their supplier throughout the incident to resolve the issue.
Since approximately 09:00 AEST, our supplier is experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Components affected
GBG DVS - Centrelink Concession CardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/11/2026 11:44PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 12/05/2026 09:58 AEST
Incident Resolution Time: 12/05/2026 09:25 AEST
INVESTIGATING
3 days ago - at 05/11/2026 09:32PM
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.
Incident Start Time: 11/05/2026 09:00 AEST
Next Update: 12/05/2026 13:00 AEST
INVESTIGATING
4 days ago - at 05/11/2026 12:51AM
Since approximately 09:00 AEST, our supplier is experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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