Outage in GBG
Supplier Service Incident for - GBG ProID - ProID Portal v2
Resolved MajorIncident Report
Summary AI Generated
GBG experienced a major service disruption affecting their ProID Portal v2 service due to a supplier issue that prevented users from accessing the service. The incident lasted 4.1 hours, starting at 10:30 BST and being resolved at 14:46 BST on June 9, 2026. Service was fully restored after GBG worked with their supplier to resolve the underlying issue.
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/09/2026 01:46PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 09/06/2026 10:30 BST
Incident Resolution Time: 09/06/2026 13:30 BST
INVESTIGATING
3 days ago - at 06/09/2026 01:07PM
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.
Incident Start Time: 09/06/2026 10:37 BST
Next Update: 09/06/2026 16:45 BST
INVESTIGATING
3 days ago - at 06/09/2026 09:44AM
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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