Outage in Geckoboard
Investigating a potential issue with Zendesk Chat
Resolved Minor
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Outage Details
Components affected
Geckoboard Web ApplicationLatest Updates ( sorted recent to last )
We've resolved the issue preventing some Zendesk Chat accounts from properly connecting over the Zendesk API. New and existing Zendesk Chat connections are now working as expected. Please contact us at support@geckoboard.com if you have any further issues.
We've released an update and seeing some improvement to the issue affecting some Zendesk Chat connections. We'll continue monitoring the situation and update shortly.
Zendesk has internally escalated the issue affecting some Zendesk Chat connections through their API. We will continue to post updates as more information becomes available.
We have had reports of permissions errors on some Zendesk Chat connections. We've identified that these errors originate from the Zendesk API and began at 15:00 UTC today. We have escalated this to the Zendesk team and are awaiting a response. We will continue to post updates as more information becomes available.
We are currently investigating a potential issue with Zendesk Chat.
We'll provide updates as we learn more.
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