Outage in Genesys Cloud

Elevated Error Rates - Americas (US-West)

Resolved Minor
January 14, 2025 - Started about 1 month ago - Lasted 19 minutes
Official incident page

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Outage Details

Teams are investigating an issue impacting real time analytics. Customers may experience delays with detail records, aggregate metrics, observation metrics and notifications. Next update 16:00 Eastern.
Components affected
Genesys Cloud Americas (US West)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/14/2025 08:45PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 01/14/2025 08:29PM

Teams are investigating an issue impacting real time analytics. Customers may experience delays with detail records, aggregate metrics, observation metrics and notifications. Next update 16:00 Eastern.

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