Outage in Genesys Cloud
Elevated Error Rates - EMEA (UAE)
Resolved MajorIncident Report
Summary AI Generated
Genesys Cloud experienced elevated error rates in the EMEA (UAE) region that impacted multiple platform features for 21 minutes. The incident required engagement with the platform provider to assist with investigation and resolution. Services returned to normal operation with continued monitoring to ensure stability.
Teams are investigating an issue impacting multiple features in the Genesys Cloud platform. The platform provider has been engaged and as actively assisting in the incident. Next update 09:15 Eastern or sooner as information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/01/2026 01:39PM
Genesys is continuing to monitor activities in this region with the platform provider. Genesys Cloud services are operating normally and there is no impact to our customers. We will privde immediate updates through this channel should any changes occur.
INVESTIGATING
2 days ago - at 03/01/2026 01:18PM
Teams are investigating an issue impacting multiple features in the Genesys Cloud platform. The platform provider has been engaged and as actively assisting in the incident. Next update 09:15 Eastern or sooner as information becomes available.
Latest Genesys Cloud outages
Elevated Error Rates - EMEA (UAE) - 1 day ago
Elevated Error Rates - EMEA (Dublin) - 6 days ago
Analytics Delays - Tokyo - 29 days ago
Analytics Data Availability - Mumbai and Sao Paulo - about 1 month ago
Agent Status Errors: Americas (US East) - about 1 month ago
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