Outage in Genetec Cloud Products

Cloudrunner CR-H2 Telemetry Functionality Degradation

Resolved Minor
June 16, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

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Outage Details

We’ve identified an issue affecting the telemetry data of the Cloudrunner CR-H2 cameras. While the cameras may appear offline, please be assured they are fully operational and actively transmitting data. Our team is closely monitoring the situation and will provide an update within the next hour.
Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 06/16/2025 08:31PM

This incident has been resolved.

MONITORING about 23 hours ago - at 06/16/2025 07:49PM

All CR-H2 cameras are now successfully sending device updates. We will be monitoring.

IDENTIFIED 1 day ago - at 06/16/2025 06:10PM

85% of CR-H2 cameras are now successfully sending device updates. We're continuing to work on the remaining units. Thank you for your patience, we will keep you updated.

IDENTIFIED 1 day ago - at 06/16/2025 03:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 06/16/2025 02:26PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 06/16/2025 02:22PM

We’ve identified an issue affecting the telemetry data of the Cloudrunner CR-H2 cameras. While the cameras may appear offline, please be assured they are fully operational and actively transmitting data. Our team is closely monitoring the situation and will provide an update within the next hour.

Latest Genetec Cloud Products outages

Cloudrunner Telemetry Degradation - about 21 hours ago
Degraded playback functionality on cameras added to Genetec Cloudlink devices. - 5 days ago
Playback functionality incident - 19 days ago
Some features may not be available for some users - 21 days ago
Security Center SaaS Web UI partially degraded. - 21 days ago

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