Outage in Genetec Cloud Products

Security Center SaaS Web UI partially degraded.

Resolved Major
May 27, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an incident that is impacting the Security Center SaaS web UI.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/27/2025 05:46PM

We are pleased to inform you that the issue has been fully resolved.

Thank you for your patience. Please do not hesitate to contact us if you have any concerns or questions.

MONITORING about 1 month ago - at 05/27/2025 04:33PM

Web services are recovering. We are monitoring the situation closely to ensure the issue is fully resolved. Thank you for your patience.

IDENTIFIED about 1 month ago - at 05/27/2025 04:09PM

We are still actively working on a mitigation for the ongoing issue and will update you again as soon.

IDENTIFIED about 1 month ago - at 05/27/2025 02:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 05/27/2025 02:34PM

We are currently investigating an incident that is impacting the Security Center SaaS web UI.

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