Outage in Genetec Cloud Products
Cloudrunner Telemetry Degradation
Resolved Minor
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Outage Details
The telemetry data issue affecting Cloudrunner CR-H2 cameras has reoccurred. While the cameras may appear offline, please rest assured they are fully operational and actively transmitting data. Our team is actively working to resolve the issue and will keep you updated on our progress.
Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 06/16/2025 10:52PM
This incident has been resolved.
MONITORING
about 20 hours ago - at 06/16/2025 10:25PM
A fix has been implemented and the cameras are now successfully sending device updates. We will be monitoring.
IDENTIFIED
about 21 hours ago - at 06/16/2025 09:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 21 hours ago - at 06/16/2025 09:45PM
The telemetry data issue affecting Cloudrunner CR-H2 cameras has reoccurred. While the cameras may appear offline, please rest assured they are fully operational and actively transmitting data. Our team is actively working to resolve the issue and will keep you updated on our progress.
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