Outage in Genetec Cloud Products
Cloudrunner Camera Connectivity Degradation
Resolved MinorIncident Report
We’ve identified an issue causing delays in read uploads from some Cloudrunner cameras within the U.S. Government environment. If you’ve experienced delays in receiving reads, please rest assured that we are actively investigating the issue with our third-party connectivity provider. We will provide an update soon
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 08/20/2025 02:46AM
This incident has been resolved.
MONITORING
2 months ago - at 08/19/2025 09:34PM
The issue is resolved but we are still monitoring.
INVESTIGATING
2 months ago - at 08/19/2025 12:32AM
We are continuing to investigate the issue with our connectivity provider.
INVESTIGATING
2 months ago - at 08/18/2025 09:29PM
We’ve identified an issue causing delays in read uploads from some Cloudrunner cameras within the U.S. Government environment. If you’ve experienced delays in receiving reads, please rest assured that we are actively investigating the issue with our third-party connectivity provider. We will provide an update soon
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