Outage in Genetec Cloud Products
Investigating issues with the investigation feature for operator users
Resolved MinorIncident Report
We are currently investigating an incident that is impacting the investigation feature for operator users. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/20/2025 11:03PM
This incident has been resolved.
MONITORING
2 days ago - at 10/20/2025 10:48PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 10/20/2025 09:21PM
We are currently investigating an incident that is impacting the investigation feature for operator users. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Latest Genetec Cloud Products outages
Authorization - CheckPermission outage - 2 days ago
Device enrollment unavailable in all regions - 3 days ago
Axis Direct-to-Cloud device enrollment - about 2 months ago
Axis Direct-to-Cloud devices enrollment degradation - about 2 months ago
Genetec login service issue - about 2 months ago
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