Outage in Genetec Cloud Products
Cloudrunner Service Degradation – Intermittent Request Timeouts
Resolved MinorIncident Report
Summary AI Generated
The Genetec Cloudrunner service experienced intermittent request timeouts for 9.8 hours due to connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the cloud provider's region. Users could temporarily work around the issue by refreshing pages or retrying requests. The cloud provider resolved the underlying connectivity problems, restoring full functionality to all systems.
An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/30/2026 08:41PM
Our cloud provider has resolved the connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. All systems have recovered and are now functional.
IDENTIFIED
1 day ago - at 03/30/2026 06:42PM
Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
INVESTIGATING
1 day ago - at 03/30/2026 03:31PM
We are continuing to investigate the issue with our cloud provider. We will provide an update as soon as possible.
INVESTIGATING
2 days ago - at 03/30/2026 11:47AM
We are continuing to investigate the intermittent request timeout issue with our cloud provider. We will keep you updated.
INVESTIGATING
2 days ago - at 03/30/2026 10:56AM
An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.
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