Outage in Genetec Cloud Products

Genetec Clearance connectivity issue

Resolved Minor

March 30, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Genetec Clearance experienced an intermittent connectivity issue affecting US Government users for 6.5 hours. The cloud provider identified the root cause as connectivity problems with Virtual Machines and Virtual Machine Scale Sets in the affected region. The incident was resolved after monitoring and addressing the underlying infrastructure issues.

An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.

Components affected

Genetec Cloud Products US Government

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/30/2026 08:47PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 03/30/2026 06:43PM

Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.

INVESTIGATING 1 day ago - at 03/30/2026 05:13PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 03/30/2026 03:24PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 03/30/2026 02:16PM

An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.

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