Outage in Genetec Cloud Products

Genetec Security Center SaaS - Inconsistent camera state reported

Resolved Minor

March 30, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Genetec Security Center SaaS experienced an issue where direct-to-cloud cameras incorrectly displayed as online or offline across Web, Desktop, and Mobile applications. The camera state reporting problem affected users' ability to accurately monitor their security systems. The issue was identified, fixed, and resolved within 1.9 hours.

An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications. We are actively investigating the issue and will provide an update within an hour.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/30/2026 07:42PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 03/30/2026 07:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 03/30/2026 05:57PM

An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications.

We are actively investigating the issue and will provide an update within an hour.

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