Outage in Genetec Cloud Products

Device enrollment unavailable in all regions

Resolved Major
October 20, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an incident that is impacting device enrollment in all regions. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 02:46PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

MONITORING 2 days ago - at 10/20/2025 02:45PM

We have implemented the solution and are closely monitoring the situation to ensure the issue is fully resolved.

INVESTIGATING 2 days ago - at 10/20/2025 02:44PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/20/2025 02:42PM

We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING 2 days ago - at 10/20/2025 02:28PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/20/2025 02:28PM

We are currently investigating an incident that is impacting device enrollment in all regions. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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