Outage in Genetec Cloud Products

Query performance impacted for systems hosted in East US region

Resolved Minor

November 03, 2025 - Started 5 months ago - Lasted 42 minutes
Official incident page

Incident Report

We are currently investigating an issue which causes slow performance on queries from Operations Desktop client and Web App. Updates will be posted as the situation evolves.

Need to monitor Genetec Cloud Products outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/03/2025 07:01PM

This incident has been resolved.

INVESTIGATING 5 months ago - at 11/03/2025 06:21PM

We are currently investigating an issue which causes slow performance on queries from Operations Desktop client and Web App. Updates will be posted as the situation evolves.

Latest Genetec Cloud Products outages

Genetec Security Center SaaS - Inconsistent camera state reported - 1 day ago

Genetec Clearance connectivity issue - 1 day ago

Cloudrunner Service Degradation – Intermittent Request Timeouts - 1 day ago

Genetec Security Center SaaS - Axis Direct-to-Cloud Enrollment Functionality Degradation - 3 days ago

SC SaaS Communications – Potential service issue in Australia East, Korea Central - 7 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook