Outage in Genetec Cloud Products

Query performance impacted for systems hosted in East US region

Resolved Minor
November 03, 2025 - Started about 1 month ago - Lasted 42 minutes
Official incident page

Incident Report

We are currently investigating an issue which causes slow performance on queries from Operations Desktop client and Web App. Updates will be posted as the situation evolves.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/03/2025 07:01PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 11/03/2025 06:21PM

We are currently investigating an issue which causes slow performance on queries from Operations Desktop client and Web App. Updates will be posted as the situation evolves.

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