Outage in Genetec Cloud Products

Operations Center application has issues when updating cards in ca-canada region

Resolved Major
November 14, 2025 - Started about 24 hours ago - Lasted 24 minutes
Official incident page

Incident Report

We noticed issue with updating cards in ca-canada region and are currently investigating.

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Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 11/14/2025 12:48PM

This issue is resolved, all operations are fully functional

MONITORING about 24 hours ago - at 11/14/2025 12:42PM

We are continuing to monitor for any further issues.

MONITORING about 24 hours ago - at 11/14/2025 12:42PM

Issue has been fixed we are monitoring.

IDENTIFIED about 24 hours ago - at 11/14/2025 12:29PM

We have identified the cause of the issue and we are working on a fix.

INVESTIGATING about 24 hours ago - at 11/14/2025 12:26PM

We noticed issue with updating cards in ca-canada region and are currently investigating.

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