Outage in Genetec Cloud Products
Partial outage of Web Configuration services in West Europe
Resolved MajorIncident Report
We are currently investigating an incident that is impacting Configuration Web services in the West Europe region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 11/05/2025 10:43PM
We are pleased to inform you that the issue has been resolved.
Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
INVESTIGATING
10 days ago - at 11/05/2025 09:49PM
The source of the incident has been identified and we are working on a solution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
INVESTIGATING
10 days ago - at 11/05/2025 09:48PM
We are currently investigating an incident that is impacting Configuration Web services in the West Europe region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
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