Outage in Genetec Cloud Products

Axis Direct-to-Cloud device enrollment

Resolved Major
September 05, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our partner is currently investigating an incident that is impacting the enrollment of Axis direct-to-cloud devices. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/05/2025 03:23PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

MONITORING about 2 months ago - at 09/05/2025 01:51PM

Our partner has identified the cause of the incident and a solution has been implemented. All services are back to normal. We are closely monitoring the situation to ensure the issue is fully resolved.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

IDENTIFIED about 2 months ago - at 09/05/2025 01:21PM

Our partner has identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING about 2 months ago - at 09/05/2025 11:28AM

Our partner is currently investigating an incident that is impacting the enrollment of Axis direct-to-cloud devices. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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