Outage in Genetec Cloud Products

Genetec login service issue

Resolved Major
August 27, 2025 - Started 2 months ago - Lasted 44 minutes
Official incident page

Incident Report

Engineers are currently investigating an issue surrounding Genetec login with local accounts (non SSO). This issue likely affects mostly users in Europe. More information will be provided as it becomes available.
Components affected
Genetec Cloud Products Demo Genetec Cloud Products US Government Genetec Cloud Products Production Genetec Cloud Products Europe Genetec Cloud Products Canada Genetec Cloud Products Australia Genetec Cloud Products US

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/27/2025 02:04PM

This incident has been resolved.

MONITORING 2 months ago - at 08/27/2025 01:47PM

A fix has been implemented and the affected users can login again. We will be monitoring the situation over time today.

IDENTIFIED 2 months ago - at 08/27/2025 01:28PM

The issue has been identified and affects mostly Dutch and German users. We expect the situation to be fixed in the next 30 minutes.

INVESTIGATING 2 months ago - at 08/27/2025 01:21PM

Engineers are currently investigating an issue surrounding Genetec login with local accounts (non SSO). This issue likely affects mostly users in Europe. More information will be provided as it becomes available.

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