Outage in Genetec Cloud Products

No system found when logging to Security Center SaaS - Canada Region

Resolved Minor
August 19, 2025 - Started 2 months ago - Lasted 7 minutes
Official incident page

Incident Report

We are currently investigating an incident that is impacting login to Security Center SaaS in Canada Central region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/19/2025 05:05PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 08/19/2025 04:59PM

We are currently investigating an incident that is impacting login to Security Center SaaS in Canada Central region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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