Outage in Genetec Cloud Products

Security Center SaaS page can’t be found in Asia region

Resolved Minor
August 21, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an incident that is impacting SecurityCenter SaaS Operations and Configuration Desktop apps in the Asia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/21/2025 01:42PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

MONITORING 2 months ago - at 08/21/2025 01:25PM

We have applied a fix are closely monitoring the situation to ensure the issue is fully resolved.

IDENTIFIED 2 months ago - at 08/21/2025 01:17PM

We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING 2 months ago - at 08/21/2025 01:12PM

We are currently investigating an incident that is impacting SecurityCenter SaaS Operations and Configuration Desktop apps in the Asia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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