Outage in Genially

Genially Viewer Not Working on Certain Browsers

Resolved Major

February 19, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/19/2026 11:53AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 02/19/2026 11:29AM

We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed.

We will continue monitoring the situation to ensure full resolution. Thank you for your patience.

INVESTIGATING about 2 months ago - at 02/19/2026 10:48AM

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