Live Genially status. See if Genially is down, view recent outages, and get real-time alerts when problems start.
Genially is operational
IsDown pulls data from Genially's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 14 incidents since started monitoring Genially status in October 2022. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
4 days ago · lasted about 7 hours
Due to ongoing issues with OpenAI services, some of the AI-powered features in our editor may not work as expected. We’re closely monitoring the situation and will restore full functionality as soon as the issue is resolved.
11 days ago · lasted 23 minutes
We are currently investigating this issue.
19 days ago · lasted 43 minutes
In some creations our users receive a 500 errors entering to view and live sessions
We've tracked and collected 14 incidents since started monitoring Genially status
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Galaad
Impossible to load the page but no error message appears.
Nadiia
Editor page isn't opening
Devyn
Literally 5 minutes before a class and the presentation won't load. Everything else is working.
deborah
can't edit a genially I was working on two hours ago. I'm the only contributor so it can't come from multiple people editing it at the same time.
Sam
Published activities not loading
Melanie
Can't download the PDF version.
Wira
I can't sign up genially because "403 forbidden"
Sivanandana
Genially's website is showing "403 Forbidden" in both my devices.
anisa
i can't use genially, genially show "forbiden 403"
sarah
its not loading presentations
Sirin
I couldn't create an account...it's showing 403 forbidden
Kushagra
showing 403 forbidden https://genially.com/template/illustration-infographic/
Peter
I can´t sign up. It kicks me out of it every time i try to sign up!
Dominik
Iframe not showing error 500
Frank
On my paying and on my free account the public genial.ly isn't available
Ezra
I was working on a project then suddenly the site doesn't let me update anything anymore. When I tried to reload the page, it says 403 Forbidden
Diego
The site freezes when you press any button
gloria
infinite loading screen when opening genially link on iphone
Migle
Genially doesn't open, the page shows 403 Forbidden
Rebecca
It's hanging on the loading screen on many editor pages.
C
Genially won't load past the log in screen
Amy
presentations aren't loading, can't start a presentation at all
L
Screen is cutting off at the bottom on preview.
Hannes
Genially not working at the moment
Karl
Can't log in!! No way to edit or present my genially's
Selin
This site can’t be reachedCheck if there is a typo in auth.genially.com. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
Toni
I can't access the Genially login page. I need urgent access to genially. We have an event this afternoon and I need to get the map working
Lender
I get an error when I want to log into my accounts.
Tony
No pages are loading past the log in screen.
Eduardo
The page is loading, but never finish loading
Giulia
Genially doesn't open the presentations, it keeps loading.
ara
I can't open the platform. It's just been loading for ages
Edu
not loading in 504 gateway error
AJ
I get a 504 error message
Charlie
Editor options does not load projects.
Be the First to Know When Vendors Go Down
IsDown aggregates official status pages and provides alerts when outages are detected
Services commonly monitored together with Genially
Genially isn't down. You can check Genially status and incident details on the top of the page. IsDown continuously monitors Genially official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Genially is currently operational. You can check Genially status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Genially being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Genially official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Genially last outage was on June 10, 2025 with the title "Issues with AI Features in the Editor"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Genially and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Genially with maximum flexibility
IsDown monitors Genially for major outages. A major outage is when Genially experiences a critical issue that severely affects one or more services/regions. When Genially marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Genially status page for minor outages. A minor outage is when Genially experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Genially status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Genially publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Genially and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Genially and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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