Outage in Genome

Disruption of SEPA instant payments

Resolved Minor
November 18, 2025 - Started 2 days ago - Lasted 32 minutes

Incident Report

Dear Client,

We are experiencing technical issues that disrupt the work of SEPA Instant transfers. Due to these, you currently cannot receive SEPA Instant transfers.

Please use regular SEPA credit transfers in order to send or receive payments.

We're already identified the issue on 3rd party provider and working on the solution.

We're already working on resolving the issue.

Thank you for your understanding!

Kind regards,
Genome team
Components affected
Genome Bank Transfer

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Latest Updates ( sorted recent to last )
2 days ago - at 11/18/2025 12:31PM

Dear Client,

We are experiencing technical issues that disrupt the work of SEPA Instant transfers. Due to these, you currently cannot receive SEPA Instant transfers.

Please use regular SEPA credit transfers in order to send or receive payments.

We're already identified the issue on 3rd party provider and working on the solution.

We're already working on resolving the issue.

Thank you for your understanding!

Kind regards,
Genome team

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