Outage in Genome
Technical difficulties using online using 3DS service
Resolved Minor
January 15, 2026 - Started 3 months ago
- Lasted 5 days
Incident Report
Dear client,
we're having technical difficulties that might temporarily affect purchases online using 3DS.
Thank you for your patience.
Best regards,
Genome team
we're having technical difficulties that might temporarily affect purchases online using 3DS.
Thank you for your patience.
Best regards,
Genome team
Components affected
Genome Card transactionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
3 months ago - at 01/15/2026 08:28AM
Dear client,
we're having technical difficulties that might temporarily affect purchases online using 3DS.
Thank you for your patience.
Best regards,
Genome team
3 months ago - at 01/16/2026 06:35AM
Dear Client,
We're happy to share that operations are now back to normal.
Following thorough monitoring, services have returned to their usual standard.
Thank you for your patience.
Best regards,
Genome team
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