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Outage in Genome

Outage of SEPA instant payments

Resolved Major
May 18, 2026 - Started 11 days ago - Lasted about 1 hour

Incident Report

Dear Client,

We are experiencing technical issues that disrupt the work of SEPA Instant transfers. Due to these, you currently cannot receive nor send SEPA Instant transfers.

We're already working on resolving the issue.

Thank you for your understanding!

For further updates, please follow the Genome status page.
Components affected
Genome Bank Transfer

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Latest Updates ( sorted recent to last )
11 days ago - at 05/18/2026 04:15PM

Dear Client,

We are experiencing technical issues that disrupt the work of SEPA Instant transfers. Due to these, you currently cannot receive nor send SEPA Instant transfers.

We're already working on resolving the issue.

Thank you for your understanding!

For further updates, please follow the Genome status page.

11 days ago - at 05/18/2026 04:21PM

Dear Customer, issue was identified on third party vendor.


We’re already working on it and will update you shortly with the results.

Thank you for your patience.

Best regards,
Genome team

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