Outage in Georgia Tech IT
Student EPAY site is not functioning Correctly
Resolved Minor
October 28, 2022 - Started over 3 years ago
- Lasted 3 days
Incident Report
The student epay portal is currently not functioning correctly. Navigation to the site leads to another login page instead of an actual payment option. OIT staff are aware and are currently working to resolve the problem. If you have immediate questions or concerns, please file a ticket via services.gatech.edu
Components affected
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Latest Updates ( sorted recent to last )
over 3 years ago - at 10/28/2022 01:23PM
The student epay portal is currently not functioning correctly. Navigation to the site leads to another login page instead of an actual payment option. OIT staff are aware and are currently working to resolve the problem. If you have immediate questions or concerns, please file a ticket via services.gatech.edu
over 3 years ago - at 10/29/2022 12:33AM
TouchNet Bill Pay site continues to be inaccessible for students. As a result, students are still not able to make payments or deposits at this time. OIT is working with the vendor to get service restored as quickly as possible.
over 3 years ago - at 10/29/2022 03:19PM
Changes have been made to API calls between TouchNet and Banner in an effort to resolve the login issues
over 3 years ago - at 10/29/2022 07:51PM
Additional changes have been made to API calls between TouchNet and Banner. These changes have resolved the login issue, but the GT staff will continue to monitor the system throughout the weekend. We will leave the Major Incident ticket open until Monday as we continue to monitor the system.
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