Outage in Georgia Tech IT

PACE Enterprise Research Hall-Cooling issue

Resolved Major
August 27, 2023 - Started 11 months ago - Lasted about 14 hours

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Outage Details

Databank is reporting an issue with the high temp condenser pump in the research hall of the CODA data center. The Research Hall is being power off in order for databank facilities to get the pump changed. This is not affecting the enterprise hall
Components affected
Georgia Tech IT Academic Services
Latest Updates ( sorted recent to last )
11 months ago - at 08/27/2023 01:28AM

Databank is reporting an issue with the high temp condenser pump in the research hall of the CODA data center. The Research Hall is being power off in order for databank facilities to get the pump changed. This is not affecting the enterprise hall

11 months ago - at 08/27/2023 01:43AM

Summary: A pump in the Coda Datacenter cooling system overheated on Saturday evening. All PACE compute nodes across all clusters (Phoenix, Hive, Firebird, Buzzard, and ICE) have been shut down until cooling is restored, stopping all compute jobs.

Details: Databank is reporting an issue with the high temp condenser pump in the Research Hall of the CODA data center, hosting PACE compute nodes. The Research Hall is being powered off in order for Databank facilities to get the pump changed.

Impact: All PACE compute nodes are unavailable. Running jobs have been cancelled, and no new jobs can start. Login nodes and storage systems remain available. Compute nodes will remain off until the cooling system is repaired.

11 months ago - at 08/27/2023 01:53AM

Databank is estimating the repair of the cooling system in the Research Hall in the Coda DC to take 10 hours. During this time PACE will remain powered down.

11 months ago - at 08/27/2023 10:40AM

Databank has reported that cooling has been restored to functionality and affected equipment has been replaced.

11 months ago - at 08/27/2023 01:42PM

Cooling pumps were repaired over night. All PACE resources are being tested before getting the clusters back online.

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