GTED gtAccountEntitlements have been accidentally removed and need to be restored

Between 9:30-9:45 today, a grouper patch in Test overwrote production entitlement value from across GTED, which affected the access of some user accounts. Support is currently restoring those entitlements from backup and are performing an emergency change to temporarily turn off provisioning and processing until the issue has been addressed to prevent further accounts from being affected

Between 9:30-9:45 today, a grouper patch in Test overwrote production entitlement value from across GTED, which affected the access of some user accounts. Support is currently restoring those entitlements from backup and are performing an emergency change to temporarily turn off provisioning and processing until the issue has been addressed to prevent further accounts from being affected

The OIT team currently tasked with fixing this problem with the GT account access services has identified the issue and is still in the process of restoring full access to user accounts.

All student and employee accounts should now be restored. OIT is moving onto restoring other accounts that lost their entitlements earlier this morning on 10/15/2024.

As of 11:30am on Thursday 10/17, GRS has been fully refreshed, inspected, and re-enabled. This indicates that the recovery of GTED and GRS from Tuesday is largely complete. However, Grouper updates are still delayed as the Identity Management(IAM) team continues to verify the read-only behavior and ensure they can test the components requiring further testing without risking production data.

OIT is still working through this issue and is now entering the final stages of our fix implementation. We will send another update when further information is available

The Grouper system is still undergoing updates, with ongoing efforts to verify its accuracy before it can be fully re-enabled.
The IAM team is addressing persistent entitlements issues by implementing workarounds for provisioning problems and ensuring accurate group memberships. Efforts are also focused on strengthening the test system for new software testing. The team aims to have workarounds in place by the end of tomorrow and is targeting a permanent fix by the end of the week.