Users unable to access SecureW2

OIT Network Engineering is aware of issues affecting the ability of some users to access the SecureW2 portal when attempting to configure their devices to connect to the eduroam wireless network. Users may see an error stating "Service access denied due to missing privileges". The cause of the issue has been identified, and teams are actively working to resolve this issue. Updates will be provided as restoration efforts continue.

Over the weekend, a portion of users lost their affiliations due to unexpected behavior from a change that was not thought to be production effecting. This would have caused these users to lose access to various services, including logins to SecureW2, preventing them from enrolling any new devices to connect to eduroam. Admins are aware of the issue and are currently working on restoring the missing affiliations

OIT Network Engineering is aware of issues affecting the ability of some users to access the SecureW2 portal when attempting to configure their devices to connect to the eduroam wireless network. Users may see an error stating "Service access denied due to missing privileges". The cause of the issue has been identified, and teams are actively working to resolve this issue. Updates will be provided as restoration efforts continue.

Support is continuing to work on restoring service to secure-W2 and PACE. If service owners outside these two services are continuing to experience issues, please open up a ticket to make support aware so they can work on resolving those issues.

Access to SecureW2 should be restored for the majority of users at this time. PACE is still being worked on by support and we will provide further updates when we have more information.

Membership records previously dropped from PACE groups have been successfully reinstated. Post-restoration validation was performed via spot checks to confirm data integrity

Admins restored access to securew2, GCC High, and Pace for most affected GT users by 1130pm on Monday. IAM team continued to fully restore the affected user records on Tuesday 9/30 and is continuing to investigate lingering issues with some missing guest accounts"