Outage in Georgia Tech IT

Outbound Calling Issues from Cisco IP Phones

Resolved Minor
October 17, 2025 - Started about 1 month ago - Lasted about 1 hour

Incident Report

OIT Telecom has received reports of issues placing outbound calls from Cisco IP phones on campus. Engineers are actively investigating the issue. Further updates will be provided as the investigation continues.
Components affected
Georgia Tech IT Network

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Latest Updates ( sorted recent to last )
about 1 month ago - at 10/17/2025 06:36PM

OIT Telecom has received reports of issues placing outbound calls from Cisco IP phones on campus. Engineers are actively investigating the issue. Further updates will be provided as the investigation continues.

about 1 month ago - at 10/17/2025 06:45PM

The issue has been identified to be an issue with one of the campus upstream voice providers which is preventing users with Cisco IP phones from calling off-campus phone numbers. Calling within campus and 911 calls are still fully operational. Engineers are actively working with the upstream voice provider to resolve the issue. We will continue to provide additional updates as restoration efforts progress.

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