Outage in GetFeedback

Dashboards and Responses currently not loading in platform

Resolved Major
September 27, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of users experiencing issues accessing their responses and dashboards this morning. Our database engineers have been notified and are working to resolve the issue as soon as possible and investigate long-term solutions.
Components affected
GetFeedback Workspaces GetFeedback Survey Builder & Administration
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/27/2023 04:11PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 09/27/2023 03:15PM

We are aware of users experiencing issues accessing their responses and dashboards this morning. Our database engineers have been notified and are working to resolve the issue as soon as possible and investigate long-term solutions.

Latest GetFeedback outages

http://getfeedback-cx.com/ survey links are not accessible - 2 months ago
Issue impacting response collection on GetFeedback Direct surveys - 5 months ago
Dashboards failing to load - 8 months ago
Results tab from Campaign Overview not displaying responses - 9 months ago
Loading issues with results and dashboards - 9 months ago

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