Outage in GetFeedback

Digital campaign responses page not loading in Legacy

Resolved Minor
August 14, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue impacting GetFeedback Digital.
Components affected
GetFeedback Digital (formerly Usabilla) for Websites GetFeedback Digital (formerly Usabilla) for Apps GetFeedback Digital (formerly Usabilla) For Email GetFeedback Workspaces

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/14/2025 06:31PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 08/14/2025 03:46PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 08/14/2025 03:39PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 08/14/2025 03:15PM

We are currently investigating an issue impacting GetFeedback Digital.

Latest GetFeedback outages

AWS issue impact - 12 days ago
Error when logging in to GetFeedback Direct Account - 5 months ago
http://getfeedback-cx.com/ survey links are not accessible - 8 months ago
Issue impacting response collection on GetFeedback Direct surveys - 11 months ago
Dashboards failing to load - about 1 year ago

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