Outage in GetFeedback
AWS issue impact
Resolved MinorIncident Report
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), some users may experience intermittent errors with GetFeedback Direct and Digital.
Components affected
GetFeedback Survey Builder & Administration GetFeedback Live Surveys GetFeedback Salesforce API Integration GetFeedback Email Deliverability GetFeedback Payment Gateway GetFeedback API GetFeedback Digital (formerly Usabilla) for Websites GetFeedback Digital (formerly Usabilla) for Apps GetFeedback Digital (formerly Usabilla) For Email GetFeedback WorkspacesNeed to monitor GetFeedback outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 10/20/2025 07:34PM
This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.
MONITORING
about 2 months ago - at 10/20/2025 02:55PM
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), some users may experience intermittent errors with GetFeedback Direct and Digital.
Latest GetFeedback outages
Digital campaign responses page not loading in Legacy - 4 months ago
Error when logging in to GetFeedback Direct Account - 6 months ago
http://getfeedback-cx.com/ survey links are not accessible - 10 months ago
Issue impacting response collection on GetFeedback Direct surveys - about 1 year ago
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