Outage in GetFeedback
GetFeedback Direct (https://app.getfeedback.com/) is down
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
GetFeedback Survey Builder & AdministrationNeed to monitor GetFeedback outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 02/18/2026 03:15AM
This incident has been resolved.
MONITORING
about 8 hours ago - at 02/18/2026 02:45AM
GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.
IDENTIFIED
about 9 hours ago - at 02/18/2026 02:03AM
The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA.
Notably, respondents should still be able to access and complete GetFeedback surveys.
INVESTIGATING
about 9 hours ago - at 02/18/2026 01:33AM
We are currently investigating this issue.
Latest GetFeedback outages
Checkbox questions for In-Page Widgets not gathering data - 3 months ago
AWS issue impact - 4 months ago
Digital campaign responses page not loading in Legacy - 6 months ago
Error when logging in to GetFeedback Direct Account - 8 months ago
http://getfeedback-cx.com/ survey links are not accessible - 12 months ago
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