Outage in Zuora

Avalara Tax app error impacting Sandbox and Production tenants

Resolved Major

June 24, 2024 - Started almost 2 years ago - Lasted 5 days
Official incident page

Incident Report

Our team has monitored an issue with the Avalara Tax App, returning the error "(426)Upgrade Required".

Components affected

Zuora Sandbox Integrations Zuora Production Integrations Zuora Sandbox Integrations Zuora Sandbox Integrations

Need to monitor Zuora outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/29/2024 12:04AM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/28/2024 10:55PM

Avalara's engineering team has just let us know a change has been implemented and this issue should now be resolved.

IDENTIFIED almost 2 years ago - at 06/28/2024 05:41PM

Avalara has identified the issue and are actively working on the fix.

IDENTIFIED almost 2 years ago - at 06/27/2024 08:20AM

We are continuing to collaborate with the Avalara team and are awaiting their update

IDENTIFIED almost 2 years ago - at 06/24/2024 12:40PM

We have reached out to Avalara regarding the error “(426) Upgrade Required” and are actively collaborating with them to investigate and resolve the issue.

IDENTIFIED almost 2 years ago - at 06/24/2024 07:07AM

Our team has monitored an issue with the Avalara Tax App, returning the error "(426)Upgrade Required".

Latest Zuora outages

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions. - 25 days ago

Zrevenue RC work bench data query Issue reported after the DB maintenance - about 2 months ago

Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants. - 2 months ago

Temporary disruption to Zephr services - 5 months ago

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync - 6 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook