Outage in Zuora

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Resolved Minor
October 17, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted
Components affected
Zuora Sandbox API Zuora Sandbox API Zuora Sandbox API Zuora Sandbox Integrations Zuora Sandbox Integrations Zuora Sandbox Integrations Zuora Central Sandbox Zuora Central Sandbox Zuora Central Sandbox

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/18/2025 01:56AM

This incident has been resolved.

MONITORING 3 months ago - at 10/17/2025 11:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/17/2025 08:31PM

Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

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