Outage in Duo Security

All Deployments: Duo SMS Passcode Authentication Failures for India

Resolved Minor

July 18, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue causing SMS passcode authentication failures for India on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

Components affected

Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/18/2024 04:20PM

The issues regarding SMS Message Delivery issues due to telephony carrier service issues in the India region are fully resolved and all services are now fully functional.

IDENTIFIED almost 2 years ago - at 07/18/2024 02:23PM

After investigating, we have determined that our services are fully operational, and the root cause of the SMS failures to India to be related to a carrier outage.

INVESTIGATING almost 2 years ago - at 07/18/2024 01:54PM

We are currently investigating an issue causing SMS passcode authentication failures for India on all of our deployments and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

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