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Outage in GitLab

Degraded Performance on the GitLab Customer Portal

Resolved Minor
August 04, 2022 - Started over 3 years ago - Lasted about 3 hours

Incident Report

The Customers Portal (customers.gitlab.com) is experiencing intermittent 503 errors due to a partial outage on a 3rd-party API. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7550.
Components affected
GitLab Customers Portal

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Latest Updates ( sorted recent to last )
over 3 years ago - at 08/04/2022 06:21PM

The Customers Portal (customers.gitlab.com) is experiencing intermittent 503 errors due to a partial outage on a 3rd-party API. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7550.

over 3 years ago - at 08/04/2022 07:00PM

We've been notified by the 3rd-party API that a fix for the issue has been applied and they are monitoring to ensure the problem does not recur. The Customer Portal is currently operational. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7550.

over 3 years ago - at 08/04/2022 09:14PM

We are continuing to monitor the status of our 3rd-party API provider for the Customer Portal in order to ensure its stability. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7550.

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