Outage in GitLab

High Error Rate on Select GitLab.com

Resolved Minor
January 05, 2023 - Started about 3 years ago - Lasted about 3 hours

Incident Report

We are currently seeing a high rate of errors on GitLab.com. Our infrastructure team is currently investigating. More information can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8201
Components affected
GitLab Website GitLab API GitLab Git Operations GitLab Container Registry GitLab Pages GitLab CI/CD - SaaS Shared Runners GitLab CI/CD - SaaS Private Runners GitLab CI/CD - Windows Shared Runners (Beta) GitLab SAML SSO - SaaS GitLab Background Processing GitLab Customers Portal GitLab Support Services GitLab packages.gitlab.com GitLab version.gitlab.com GitLab forum.gitlab.com GitLab Canary

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Latest Updates ( sorted recent to last )
about 3 years ago - at 01/05/2023 08:07AM

We are currently seeing a high rate of errors on GitLab.com. Our infrastructure team is currently investigating. More information can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8201

about 3 years ago - at 01/05/2023 08:24AM

We are seeing the error rate decreasing and the services recovering. Our Engineers will keep monitoring the systems. For more details, please check https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8201

about 3 years ago - at 01/05/2023 08:45AM

The error rates are decreasing, but users might still experience errors when authenticating through SAML and working with MRs. Investigation is still ongoing. For details, check https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8201

about 3 years ago - at 01/05/2023 09:18AM

Services continue to recover and customers reported successful logins though SAML. However, some users are still facing errors with MRs. Please check the issue for the workaround: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8201#note_1228554821

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