Outage in GitLab

Errors when purchasing add-ons in the customer portal

Resolved Minor
April 11, 2025 - Started 8 days ago - Lasted about 3 hours

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Outage Details

Customers might experience errors when purchasing add-ons in the customer portal. We have identified the root cause, and are waiting for an MR to revert the issue. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19650
Components affected
GitLab Customers Portal
Latest Updates ( sorted recent to last )
8 days ago - at 04/11/2025 09:44AM

Customers might experience errors when purchasing add-ons in the customer portal. We have identified the root cause, and are waiting for an MR to revert the issue. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19650

8 days ago - at 04/11/2025 10:30AM

No material updates to report. A fix is on the way, and we will post again once the MR to revert the issue has been deployed. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19650

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