Outage in GitLab

Long Queue Times on Shared Runners

Resolved Minor
August 04, 2025 - Started 5 months ago - Lasted about 5 hours

Incident Report

We've received reports of long job queue times for shared runners on GitLab.com. The team is currently working to rectify the behavior.

See: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
Components affected
GitLab CI/CD - SaaS Shared Runners

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Latest Updates ( sorted recent to last )
5 months ago - at 08/04/2025 10:45PM

We've received reports of long job queue times for shared runners on GitLab.com. The team is currently working to rectify the behavior.

See: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

5 months ago - at 08/04/2025 11:10PM

We believe to have identified the source of the delays in job processing for Shared Linux Runners on GitLab.com, and the team is working on a solution.

More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

5 months ago - at 08/04/2025 11:28PM

The team has enabled mitigation and the performance of the affected Shared Linux Runners has improved. We're monitoring the situation.

More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305

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