Outage in GitLab
Error loading GitLab.com and customers.gitlab.com
Resolved Major
October 15, 2026 - Started about 7 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A major incident lasting approximately 4.3 hours affected customers.gitlab.com, preventing users from loading pages and disrupting purchasing, renewing, and managing subscriptions. The issue also caused HTTP 500 errors for some GitLab.com groups that rely on the Customers Portal for subscription syncing. Mitigations were applied to restore availability, though intermittent errors may have continued affecting the portal and dependent GitLab.com groups while the underlying root cause was still under investigation.
We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
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Latest Updates ( sorted recent to last )
about 7 hours ago - at 10/15/2026 04:43AM
We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
about 7 hours ago - at 10/15/2026 05:10AM
We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
about 7 hours ago - at 10/15/2026 05:27AM
No material updates to report. We are still investigating the root cause.
about 6 hours ago - at 10/15/2026 05:50AM
No material updates to report. We'll share another update when we have more information.
about 3 hours ago - at 10/15/2026 08:35AM
Mitigations have been applied to customers.gitlab.com, and we are monitoring service availability. Intermittent errors may continue to affect Customers Portal pages and GitLab.com groups that rely on the portal for subscription-related operations. We are continuing to investigate the underlying cause and will provide another update when more information is available. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240
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